This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based on waiting (waiting times)…
See complete bios of the authors in the full version of this article.
Dr. Komashie is currently at Wycliffe Hall College, Oxford University and affiliated with the Engineering Design Centre in Cambridge University where he worked at a Postdoctoral Researcher. His research interests are in the application of Queuing Theory, Discrete Event Simulation, Design Process, Complexity and Systems Thinking for improving healthcare delivery.
Dr. Mousavi is a Senior Lecturer and the Head of the Systems Engineering Research Group at Brunel University. His research interests are in Mathematical Modelling and Simulation, Applied Control and Computing.
P J Clarkson
Dr. Clarkson is the Director of the Engineering Design Centre in the Engineering Department of Cambridge University, UK. His research interests are in the general area of engineering design, particularly the development of design methodologies to address specific design issues, like process management, change management, healthcare design and inclusive design.
Dr. Young is Professor of Healthcare Systems at Brunel University, Uxbridge, UK. His research interests are the organization and delivery of care and the role and value of technology. He is also a leader of the Cumberland Initiative; a collaboration between health, industry and academia, committed to building a national Centre in services and systems excellence.